top of page

Shipping Policy

Shipping Policy - the basics

Effective Date: 26 July 2026

 

At Premiafford Collections, we are committed to providing a reliable and efficient delivery service. This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.

 

1. Delivery Locations 

We currently deliver to addresses within the United Kingdom only. At this time, we do not offer international shipping. Should this change in the future, this policy will be updated accordingly.

 

2. Dispatch Times

We aim to dispatch all orders within 1–2 working days after:

  • your order has been successfully placed; and

  • payment has been authorised and received.

Orders placed on weekends or UK public holidays will be processed on the next working day. During busy periods, product launches, promotional events or seasonal demand, dispatch times may be slightly longer. If significant delays occur, we will endeavour to keep customers informed.

 

3. Delivery Services

We use trusted UK delivery partners to ensure your order arrives safely and efficiently. Our delivery partners include UK delivery services.The courier used for your order will depend on factors such as parcel size, weight and destination

 

4. Delivery Charges

We are pleased to offer FREE Standard UK Delivery on all eligible orders unless otherwise stated on the relevant product page or during checkout.Any delivery charges for special services or future delivery options will be clearly displayed before you complete your purchase.

 

5. Estimated Delivery Times

Following dispatch, standard UK delivery is generally expected within 2–5 working days.Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the courier, destination and circumstances beyond our control.

 

6. Order Tracking

Where tracking is available, we will provide tracking information by email once your order has been dispatched.Please allow a short period for tracking information to become active after receiving your dispatch confirmation

 

7. Delivery Delays

While we work closely with our delivery partners, occasional delays can occur due to circumstances outside our control, including:

  • severe weather conditions;

  • public holidays;

  • industrial action;

  • high seasonal demand;

  • transport disruptions;

  • technical issues; or

  • other unforeseen events.

 

Premiafford Collections is not liable for delivery delays caused by third-party couriers or events beyond our reasonable control. However, we will make reasonable efforts to assist you in resolving any delivery issues.

 

8. Incorrect Delivery Information

Customers are responsible for ensuring that all delivery information provided during checkout is accurate and complete.If an incorrect address is supplied and your order is returned to us, we may ask you to pay any applicable re-delivery costs before the order is dispatched again.If an order has already been delivered to the address provided at checkout, Premiafford Collections cannot be held responsible for incorrect address information supplied by the customer.

 

9. Missed Deliveries

If you are unavailable to receive your parcel, the courier may

leave the parcel in a safe place where appropriate;

deliver to a nominated neighbour

redirect the parcel to a local collection point; or

attempt another delivery,depending on the courier's policies.

 

Please follow any instructions provided by the courier regarding missed deliveries.

 

10. Lost Parcels

If you believe your parcel has been lost, please contact us as soon as possible.We will work with the courier to investigate the shipment and keep you informed throughout the process.Where a parcel is confirmed as lost by the courier, we will, where appropriate:

  • send a replacement (subject to stock availability); or

  • provide a full refund.

 

11. Damaged Deliveries

If your order arrives damaged, please notify us as soon as reasonably possible after delivery. To help us investigate the issue, we may request

  • photographs of the damaged item;

  • photographs of the packaging; and

  • your order number. 

 

Where the damage occurred during transit, we will provide an appropriate remedy in accordance with your statutory rights.

 

12. Failed Deliveries and Returned Parcels:

If a parcel is returned to us because:

  • the delivery address was incorrect;

  • delivery was repeatedly unsuccessful;

  • the parcel was not collected from a collection point; or

  • the customer refused delivery

  •  we will contact you to arrange re-delivery where possible. Additional delivery charges may apply before the parcel is sent again.

 

13. Large Orders

From time to time, larger orders may be dispatched in multiple parcels. Where practical, customers will receive tracking information for each shipment.

 

14. Order Collection

At present, Premiafford Collections does not offer in-store collection or local collection services. All orders are delivered using our approved courier partners.

 

15. Changes to This Shipping Policy

Premiafford Collections reserves the right to amend this Shipping Policy at any time. Any updates will be published on our website together with the revised effective date.

 

16. Contact Us

​If you have any questions about your delivery or this Shipping Policy, please contact us: Premiafford Collections

Email: premiaffordltd@gmail.com

Telephone: 07557 221767

 

We will do our best to respond promptly and assist with any shipping-related enquiries.

bottom of page